Returns, Refunds and Cancellation Policy

Last updated: November 2026

1. Who we are

Tappit is a brand operated by MUSETECH SOLUTIONS - FZCO, licence 55889, Dubai Integrated Economic Zones Authority, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. This policy forms part of our Terms & Conditions.

2. Custom-made cards

Every card is made to your approved design. We do not accept returns or give refunds for a change of mind once payment is made.

3. Damaged, faulty or wrong cards

If your card arrives damaged, does not work, or does not match the design you approved, contact us at info@tappitcards.ae within 2 days of delivery. We may ask for photos or for the card to be returned. If we confirm the problem, we will replace the card at no cost to you.

4. Orders we cannot complete

If we cannot agree suitable artwork with you, we will cancel your order and refund your payment. Refunds are made to the original payment method.

5. Your legal rights

Nothing in this policy affects any rights you have under UAE law.