Terms & Conditions

Last updated: November 2026

1. These terms

These Terms & Conditions apply to your use of tappitcards.ae, cards.tappitcards.ae, the Tappit profile and sharing tools, any Tappit card you buy from us, and related services. They apply whether you order through our website or through our team.

Tappit is a brand operated in the United Arab Emirates by MUSETECH SOLUTIONS - FZCO, licensed by Dubai Integrated Economic Zones Authority under licence number 55889. Registered address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. TRN: 104841336100003. In these terms, “Tappit”, “we”, “us” and “our” mean MUSETECH SOLUTIONS - FZCO.

By buying or using Tappit, you agree to these terms, our Privacy Policy, our Delivery Policy and our Returns, Refunds and Cancellation Policy. Nothing in these terms limits any rights you have that cannot be limited under UAE law.

2. Who can use Tappit

You must be at least 18 and legally able to enter into these terms. You must give us accurate information, keep it up to date, and keep your account login details safe. Tell us straight away if you think someone has accessed your account without permission.

3. What Tappit provides

Tappit combines a physical NFC card with a digital profile you can update. The card is a product. The hosted profile, sharing tools, analytics and account tools are a service. The features included in your plan are described when you buy or in your quote.

4. Prices and VAT

Prices and delivery charges are shown before you pay, either at checkout or in your quote. All prices are in AED and include VAT.

For Business plans, the price, renewal and payment terms are set out in your quote.

5. Orders, artwork and payment

Your order. Your order is confirmed when your payment is successful. Online payments are processed by Stripe.

Your design. Every card is made to order. When you order, you can upload your logo and add design notes. After payment, we prepare a design for you to approve. Your order includes up to 2 rounds of changes to the design. Further changes may carry an extra charge, which we will agree with you first. We start production only after you approve the design. You are responsible for checking the design before approving it, including names, spelling and contact details. Printed colours may vary slightly from how they look on screen.

If you do not respond. If you do not approve a design within 30 days of payment, and we have reminded you, we will produce your card using the latest design we sent you, or our standard design if no logo was received.

Your artwork. You must have the right to use any logo or artwork you upload. We may refuse to print artwork that we reasonably believe is unlawful, offensive or uses someone else’s brand without permission. If we cannot agree suitable artwork with you, we will cancel the order and refund your payment.

Errors. If a clear pricing or technical error affects your order, we will contact you before production. You can then pay the correct price or cancel for a full refund.

Change of mind. Because every card is custom made, orders cannot be cancelled or refunded for a change of mind once payment is made. This does not affect your rights if a card is faulty, is not what you ordered, or is not delivered.

Tax invoices. We issue tax invoices in line with UAE VAT law. The payment receipt you receive at checkout is not a tax invoice. If you are buying for a business, you are responsible for giving us the correct legal business name and, if the business is registered for VAT, its TRN. If you need a correction, contact info@tappitcards.ae and we will help where VAT rules allow.

6. Delivery, cancellation and returns

Our Delivery Policy and our Returns, Refunds and Cancellation Policy form part of these terms.

7. Your profile and content

You are responsible for the information, links, images, documents, logos and other content you add to your profile. You confirm that you have the rights and permissions needed for it, and that it is lawful and accurate.

You keep ownership of your content. You give us the limited permission needed to host, reproduce, display, print and transmit it, including through our production and delivery partners, only to provide and maintain the service.

8. Unacceptable use

You must not use Tappit to break the law, impersonate anyone, publish someone else’s personal data without permission, infringe intellectual property or privacy rights, spread malware, deceive, harass or defame anyone, send spam, interfere with the service, or get around its security.

We may remove content or suspend access where reasonably necessary to deal with a breach of these terms, unlawful content, a security risk or a legal requirement. Where it is reasonable to do so, we will tell you why and give you a chance to respond.

9. Business accounts and teams

Where an organisation buys Tappit cards for its people, the organisation is the business customer. It controls the cards, profiles, contacts and analytics on its account.

The organisation can appoint two levels of administrator. Company administrators manage every card, profile, user, team, analytics report and contact list across the organisation. Team administrators manage the cards, profiles, analytics and contact lists of users in their own team, including contact-exchange submissions received by their team members. Individual users manage their own profile content within the limits set by their administrators.

The organisation owns the card, the profile and any contacts collected through it, and may reassign, deactivate or transfer a card when a user leaves. The organisation is responsible for telling its people how Tappit is used in their workplace, including this ownership, and for getting any permissions it needs under its own policies or the law before adding someone to Tappit.

If you buy a Tappit card on a personal plan, outside any business account, you keep ownership of your own card, profile content and the contacts you collect.

10. Availability and third-party services

We take reasonable care to keep Tappit running but cannot promise it will always be available or error free. Maintenance, internet connections, browsers, devices, NFC support on phones, payment providers and third-party links are not fully within our control.

11. Intellectual property

The Tappit brand, website and service materials belong to or are licensed to MUSETECH SOLUTIONS - FZCO. Apart from the right to use the service as intended, these terms do not give you any of our intellectual property rights.

12. Closing your account

You can ask us to close your account by emailing info@tappitcards.ae. When an account is closed or suspended, the profile goes offline and the card will no longer link to it. We keep and delete data as described in our Privacy Policy.

13. Our responsibility to you

We are not responsible for losses caused by events outside our reasonable control, by content you or other users publish, or by your failure to follow these terms. Nothing in these terms limits or excludes any liability that cannot be limited or excluded under UAE law.

14. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

15. Changes to these terms

We may update these terms when our service or the law changes. The version on this page applies from the date shown at the top. If we make important changes, we will tell account holders by email.

16. Contact

MUSETECH SOLUTIONS - FZCO, Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates. Licence 55889, Dubai Integrated Economic Zones Authority. TRN 104841336100003.

Email: info@tappitcards.ae